Ryanair- Flight Cancellation and Delay Compensation Options
Important information about Ryanair
Ryanair Flight Delay Compensation
Our Ryanair flight delay compensation guide will teach you how, when and where you can claim after experiencing a flight delay or cancellation.
Ryanair began operations in Ireland in 1985 offering affordable travels to now over a billion passengers, with over 100 million people travelling with Ryanair annually. However, it has now been ranked to be in the top 10 worst airlines for delays. If you have been affected by a Ryanair disruption, keep reading, you could be owed hundreds in compensation.
Ryanair Cancelled Flights Claims
On occasion, Ryanair has to cancel their flights. This can be unavoidable, such as political instability not allowing the arrival or departure of flights. This means that the airline would not owe you any flight claim compensation.
Although, other times it is the fault of the airline. If Ryanair could have prevented the cancellation, such as an internal strike, then you should be able to claim up to €600 compensation for the inconvenience.
Either way, if you have faced a cancellation, Ryanair must offer you a refund and rerouting.
Ryanair Delayed Flights Claims
For Ryanair passenger experiencing a flight delay, you could be entitled to up to €600. A flight can be delayed for a variety of reasons, however, if it is a fault of the airline you should be entitled to compensation if the delay was over three hours.
Not all delays warrant compensation, for example, Air Traffic Control, as this is not the fault of the airline. Although, if you provide us with your details we can check for you and see if you are eligible for a flight compensation claim.
If the delay is over 5 hours, it is within your right to choose to get a refund of the ticket and find an alternative flight. However, if you do this you forgo your opportunity claim compensation.
Ryanair Denied Boarding Claims
Some airlines overbook their flight as some passengers will not turn up on the day of the flight. If all passengers go to the flight, some passengers will be denied boarding as there is simply not enough room on the flight.
If Ryanair does this to you and they are unable to offer you a reason why you have been denied boarding, it is their responsibility to arrange alternative travel arrangements.
If the delays between getting to your destination is over three hours, you could be entitled to up to €600, depending on the distance travelled.
Ryanair Missed Connection Claims
If a Ryanair flight disruption causes you to miss your next flight, you may be able to claim under the European Regulation 261. You would be eligible for this if you arrive at your destination for 3 hours or later than expected.
The compensation sum is dependent on the length of the delay and the distance travelled. Longer delays and larger distances result in a higher compensation value.
If you are outside of the EU and experience a missed connection, it is still Ryanair’s responsibility to get you to your final destination. Also, as Ryanair is an EU-based airline, you are still eligible for flight compensation.
How to Claim Ryanair Flight Delay Compensation
Ryanair is an EU airline, which means it must comply with the European Regulation 261. This allows passengers to claim against Ryanair if they experience a cancellation and a delay of over three hours.
If you need to claim against Ryanair, follow this link where you can claim for your disruptions and reasonable expenses incurred during the delay, if acceptable.
Although, Ryanair will often try to avoid paying compensation. If they do, contact Flight Patrol for advice on how to proceed and whether we can take on the claim; we will issue court proceedings if we cannot get a response within 6 weeks of submitting the claim. Follow this link to submit a claim with us.
How much can I claim from Ryanair
European Regulation 261 states that compensation should be awarded to passengers who have experienced a delay of over three hours. Although the amount awarded to you is dependent on how far the flight was and how long the delay:
Up to €250 for flights of 1,500km or less, e.g. London to Paris
Up to €400 for Europe to Europe flights of more than 1,500km e.g. London to Bulgaria or all other flights between 1,500 and 3,500km e.g. London to Egypt.
Up to €600 for all other Ryanair flights e.g. London to Beijing
To check how much could be paid to you for your flight claim, check with us at Flight Patrol.
How Long do Ryanair Take to Pay Compensation Claim
Ryanair has 28 days to dispute their passenger’s compensation claim. Although, they often take longer and will use any excuse to not pay.
Passengers are often not equipped to fight against their refusal. In this situation, speak to us at Flight Patrol as we are capable of fighting against the airline and have a team of experts who can provide their assistance on your claim. We have a 99% success rate in obtaining our client’s compensation.
2-hour Ryanair delay
While being 2-hours delayed does not warrant Ryanair to pay compensation, you are entitled to certain amenities. This includes a reasonable amount of food and drink or restaurant vouchers, two phone calls, emails or faxes. However, this only applies if the travel distance is under 1,500km.
In order to be compensated with money, you would need to be delayed for over three hours.
3-hour Ryanair delay
If you experience a 3-hour delay with Ryanair, you are entitled to the same care and assistance of a 2-hour delay (food, drink, phone calls etc) if your flight was under 3,500 km.
Also, depending on the distance travelled in your flight, you could be entitled to a compensation claim of up to €400. Distances under 1,500km can only claim a maximum of €250.
4-hour Ryanair delay
Ryanair passengers who have been delayed for over 4 hours could claim up to €600 if their journey exceeded 3,500km. If the flight was a shorter distance, you may be eligible for a smaller amount.
If your flight has been delayed for over 5 hours you are able to choose to not fly and get a refund. As alike shorter delays, Ryanair must supply you with two phone calls, emails or faxes. Furthermore, you should receive a reasonable amount of food and drink- this can be supplied with restaurant vouchers.
Ryanair Refund/Cancellation Policy
It is Ryanair’s responsibility to ensure you get to your destination. If you do not, or if any alterations do not suit you, you should be entitled to a refund. If you need any help with you claim when claiming for a cancellation, Flight Patrol can help you.
Ryanair Flight Compensation in Bad Weather
Unforeseen freak weather conditions, such as a blizzard, are classed as an extraordinary circumstance. In these occasions, you will not be eligible for a flight compensation claim.
However, during the winter, if Ryanair is not prepared for a little bit of snow then they should pay for compensation if passengers experience a delay of over three hours.
Despite this, Ryanair often tries to avoid paying compensation, which is why it is better to go through a claiming agency, like Flight Patrol.
Ryanair Flight Compensation Technical Fault
Airlines may claim a manufacturing defect caused the flight disruption. In the case of the Boeing 777, this was true. Passengers who had a flight disruption because of the grounded aircraft would not be eligible for a flight compensation claim, as this was out of the airlines’ control.
If Ryanair states their disruption was due to a technical fault, it is best to check with us at Flight Patrol whether it is a legitimate reason or an excuse. We will know.
Ryanair Flight Compensation for Strikes or Industrial Action
Industrial strikes can have a serious impact on flights and passengers can find it hard to determine whether the strike is classed as an extraordinary circumstance, and as such if they are eligible to be compensated for their delay.
If it was an internal delay (Ryanair staff) and your flight was delayed for 3 hours or more or was cancelled, you should be eligible for flight compensation. This is because it is within their control. However, Ryanair may still attempt to avoid paying. In these circumstances, it is best to go through a claiming agency like Flight Patrol.
Ryanair Flight Compensation in Extraordinary Circumstances
European Regulation 261 states that passengers are entitled to compensation if their flight disruptions exceed 3 hours. However, only if it as the fault of the airline.
This is why Ryanair cite extraordinary circumstances to get away with not paying passengers their rightful compensation. A genuine example of extraordinary circumstances:
Air Traffic Control
Contact Flight Patrol for their expert information and opinion on whether you could be entitled to a compensation claim of up to €600.
Ryanair Flight Compensation Vouchers
Compensation can be given through cheques, bank transfers or travel vouchers. Although, travel vouchers are the less desirable compensation method, as they often do not represent your potential compensation value.
Additionally, the acceptance of a voucher indicates that you have accepted compensation, and any costs to you while experiencing the disruption (hotels, transportation, food etc), could be left unpaid.
We recommend that you politely decline, and contact Flight Patrol for your claiming needs.
Ryanair Flight Delay Letter Template
If you are making a claim against Ryanair you will have to fill in a claim form. However, we recommend you use a covering letter to back your claim and increase your chance of getting a response. On the letter you will need to include:
Nature of complaint e.g. delay or cancellation
Flight number, departure airport, arrival airport and date
Scheduled arrival time and actual arrival time
List of passengers travelling with you
How much you wish to claim for including expenses e.g. food.
If you claim through us, we will write our own letter and will ensure you get a response from the airline.
What to do if Ryanair Ignore a Compensation Claim
Airlines will often ignore compensation claims from passengers, or state that they are not to blame. Also, while Ryanair should respond to claims within 28 days, it is often not the case.
In this situation, you are best coming to us at Flight Patrol. Our expert legal team will further your claim and even issue court proceedings if it needed. We work on a no win no fee basis and will only operate on our agreed fees, so you will never be out of pocket.
Flight Patrol can ensure you do not have your time wasted.
Ryanair Expenses Claim Form
If your Ryanair flight was delayed for over 2 hours (it does depend on the distance travelled) you could claim certain expenses that you incurred during this delay on their claim form. Things you could claim for:
Two phone calls, emails or faxes
Hotel accommodation and transport to and from, if it was required for you to stay overnight.
A reasonable amount of food and drink.
Ryanair should reimburse you for the costs of the above if you were faced with a flight disruption. It is best to keep all of your receipts and attach copies to your claim form.
Backing up your claim
To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.
Ask the airline staff what you can claim for – both there and then and later on – and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.
You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.
What you can claim at the airport
For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.
For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.
In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.
How Flight Patrol can help
Claiming flight delay compensation from Ryanair is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.
If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.
If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.
Your rights when delayed with Ryanair
- According to EU law up to €600 compensation
- Regardless of the ticket price
- Flights up to 6 years old
- When the flight was delayed at least 3 hours, cancelled or overbooked
Tips and Tricks when delayed with Ryanair
- Confirm the reason for the delay with the airline
- Collect proof: photos, receipts of expenses, vouchers etc
- Insist on your basic rights and services at the airport
- Exchange contact information with other passengers
How to claim against Ryanair
- Enter your flight details into our calculator
- Enter details of replacement flights (if any)
- Enter details of fellow passengers
- Leave the rest to us!
Up to 1500km
(e.g. London - Edinburgh)
Up to 3500km
(e.g. London - Athens)
(e.g. London - Tokyo)
Don’t take any excuses! Vouchers for food or hotels don’t negate the airline’s responsibility to pay your compensation