KLM Royal Dutch Airlines - Flight Cancellation and Delay Compensation Options

Important information about KLM Royal Dutch Airlines Flight Cancellation
KLM Plane

Ultimate Guide to Claiming KLM Flight Delay Compensation

KLM Royal Dutch Airlines is the flag carrier for the Netherlands. Within its fleet, it has over 200 aircraft flying across the globe.  Despite being the flag carrier, it does experience many delays and cancellations annually. As a consequence, they owe many passengers compensation for the disruptions. This is to comply with the EU Regulation 261 which states that airlines should pay passengers compensation if they experience certain flight disruptions.

KLM Cancelled Flights Claims

If KLM has had to cancel your flight, it is good to find out why. This is because you could be owed compensation, although it would depend on when you found out about the cancellation and if it was due to an extraordinary circumstance. If you found out within 14 days of departure, you are eligible for compensation.

If your flight was cancelled, it is KLM’s duty to get you to your destination and provide you with a rerouting or a full refund. If they provide you with an alternative flight to your destination, if it is within three hours of the expected arrival you will not be eligible for compensation.

KLM Delayed Flights Claims

Passengers experience delays everyday for a variety of reasons. Some of these can be claimed for and others cannot. KLM flight delays that are claimable is when the disruption was the airline’s fault and was avoidable, such as KLM crew strikes.

It is not claimable when the delay was due to extraordinary circumstances, such as unexpected weather conditions like a blizzard. In order to gain cash compensation, the delay must exceed three hours. Additionally, the sum is affected by flight distance. The maximum compensation sum that could be awarded is €600.

KLM Denied Boarding Claims

If you are denied boarding due to an overbooking you could be awarded up to €600 in compensation, depending on the distance travelled and the length of the delay to get to your destination. If you were denied boarding, request a Denied Boarding Certificate as evidence for when you put in your claim.

If this happens to you, contact Flight Patrol as it is difficult for an individual to claim compensation for denied boarding. We have the knowledge and legal background to pursue your claim.

KLM Missed Connection Claims

When you have a missed connecting flight, it must mean that you have more than one flight and that one of these was not made because of a disruption with the previous flight. This normally happens when there is a delay on the first leg of the journey causing you to miss your second flight.

Whether it is outside of the EU or not, you can claim compensation if you get to your final destination more than three hours later than the expected arrival time and the delay was the fault of the airline. Either way, it is the airline duty to get you to your final destination.

How to claim KLM Flight Delay Compensation

As KLM is an EU airline, all of their passengers are protected by the EU Regulation 261, meaning all disrupted flights can be claimed that departed in the last 6 years, so long as the delay exceeded three hours. However, individuals claimants will often struggle to get a response from KLM as they have little ability or knowledge to pursue the claim further.

However, if you are wanting to claim yourself, do this by following this link. In the policies, it highlights how they provide a voucher and sometimes cash. Another benefit of claiming through us ifs that you will always be compensated with cash.

How much can I claim from KLM

Set out the amounts with some examples using popular airports/routes for the airline

The compensation sum will depend on the distance travelled and the length of the delay, in accordance with the EU Regulation 261:

  • Amsterdam to Alicante- entitlement is up to €250 as the distance is under 1,500km
  • Amsterdam to Tunisia – entitlement is up to €400 as the distance is between 1,500km and 3,500km
  • Amsterdam to Hong Kong- entitlement up to €600 as the distance is over 3,500km

If you don’t know the distance travelled by your flight, we can check for you and give you a figure of how much compensation you can expect to receive.

How Long do KLM Take to Pay Compensation Claim

Compensation claims can take time to result in a payout. KLM will often try to make an excuse to avoid paying which can increase the duration of the claim. If they do, you will often have to go to court to get compensation. This can be difficult as an individual in terms of resources and the ability to win the court cases.

Flight Patrol has the experience, ability and the knowledge to pursue your claim whether it goes to court or not. if it does, this will not affect the sum of your compensation claim, as we work on a fixed price basis and are no-win, no-fee.

2-hour KLM Delay

In accordance with EU Regulation 261, KLM has a certain Duty of Care to their passengers. For instance, if you have been delayed for over 2 hours and your flight travels under 1,500km they must offer you assistance. 

This includes two phone calls, emails and faxes. Furthermore, you should be offered food and drink, which can be given in the form of vouchers. If this is not offered, keep receipts of reasonable costs for these expenses as the money spent can be claimed back.

3-hour KLM Delay

A three-hour delay will entitle you to the same care and assistance as detailed above, so long as the distance of the flight is under 3,500km. Furthermore, you can also claim cash compensation.

The amount will depend on the distance that you travelled. Passengers flying a distance under 1,500km could be awarded up to €250, whereas those flying for longer could gain €400 in compensation.

4-hour KLM Delay

Furthermore, you can also claim cash compensation from KLM for the inconvenience of your flight disruption. The claim value will depend on how far you travelled. For distances over 3,500km (long-haul) the amount could be up to €600. For distances under 3,500km, it could be up to €400.

You can call us today and we will tell you how much compensation you could be owed.

KLM Refund/Cancellation Policy

If you request a refund, all flights within the booking will be cancelled, with the refund taking between 2 to 4 weeks to process. If you have booked through a travel agent you will need to go through them to arrange a refund. If you are wanting to request a refund and for more information, follow this link.

KLM Flight Compensation in Bad Weather

Weather conditions can have a large effect on flights and their ability to get to the destination. Some of these are claimable, and some are not. Because it can be difficult to determine whether your flight disruption can be claimed for, we recommend that you contact us directly and we can investigate the matter.

We will see whether the weather is actually classed as an extraordinary circumstance, and as such, whether you can claim for this. We will pursue your claim on your behalf to aim to get the compensation you deserve if it was the fault of the airline.

KLM Flight Compensation for Technical Faults

Technical faults are normally not classed as an extraordinary circumstance since a court case was won in 2014. Although, it is unclaimable if it was a hidden manufacturing defect. Although, in these cases, the whole fleet of aircraft would need to be grounded which we would be aware of.

Technical faults are often small issues with the aircraft, such as lighting issues or the toilet door not locking. These are normally the consequence of poor aircraft maintenance by KLM. This is why they are claimable as they are completely avoidable.

KLM Flight Compensation for Strikes and Industrial Action

There are several different types of strikes, such as air traffic control staff strike, crew strike, airport staff strike etc. If your flight was disrupted because of a strike it is important to be aware that some of these are claimable and some are not.

If you have been affected by a strike, we can help determine whether your flight disruption is claimable. We have access to several sources that can provide flight information which we will use to conclude the validity of your compensation claim. The best thing to do is to submit your claim or contact us.

KLM Flight Compensation in Extraordinary Circumstances

KLM, like other airlines, sometimes have delayed or cancelled flights that were completely outside of the airline’s control and these are called extraordinary circumstances. As these are outside of the airlines control an unavoidable, they are unclaimable.

These extraordinary circumstances can include air traffic strikes, natural disasters, security risks and several others.

However, during your wait at the airport, KLM must offer you certain care and assistance, as detailed above. If you are unsure whether your KLM flight disruption was an extraordinary circumstance, call us on 01618080050 and we can check for you.

What to do if KLM Offer Vouchers

It is typical for airlines to offer your vouches, as it could benefit them. This is because vouchers are often significantly less valuable in comparison to cash compensation that would be owed to you for the flight disruption. Furthermore, by accepting the voucher you also lose the opportunity to claim back any expenses and the rightful amount of cash compensation

The best thing to do is to politely decline and contact us at Flight Patrol. We can help you claim compensation for the rightful amount that you are owed, which is up to €600.

KLM Flight Delay Letter Template

When claiming compensation it is best to write it with an accompanying letter that will provide your details, evidence of the flight disruption and reasons why you are owed compensation.

  • Why was the flight disrupted? Was it cancelled or delayed, if so for how long?
  • Reason for the disruption if known.
  • Your booking confirmation for proof of travel.
  • Identification for data protection.

What to do if KLM Ignore the Compensation Claim

KLM may ignore your flight claim because they do not have a set timescale to respond to your claim, so they will often ignore compensation claims. If this happens and you wish to pursue your claim further, you will have to do so by taking the airline to court or turning to the Civil Aviation Authority.

This can become costly for an individual claimant and without knowing the EU Regulation well, it is often unsuccessful in court. However,  going through Flight Patrol will leave you worry-free. This is because we will handle all legal fees and have fought and won many court battles. We have a 99% success rate for our claims so you can trust us.

KLM Expenses Claim Form

While KLM should have provided certain care and assistance during your delay at the airport, they often do not. In these situations, it is best to keep your receipts for a reasonable amount of food/drink and hotel/transportation if an overnight stay was necessary. This is because these can be claimed for.

Flight Patrol

For those who are unsure whether they have a valid claim, contact our team at Flight Patrol and we can advise you. If your KLM was delayed, cancelled or denied boarding we are ready to assist getting you the compensation that you deserve.

Backing up your claim

To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.

Ask the airline staff what you can claim for – both there and then and later on – and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.

You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation. 

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

How Flight Patrol can help

Claiming flight delay compensation from KLM is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.

If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.

If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.

Your rights when delayed with KLM Royal Dutch Airlines

  • According to EU law up to €600 compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

Tips and Tricks when delayed with KLM Royal Dutch Airlines

  • Confirm the reason for the delay with the airline
  • Collect proof: photos, receipts of expenses, vouchers etc
  • Insist on your basic rights and services at the airport
  • Exchange contact information with other passengers

How to claim against KLM Royal Dutch Airlines

  • Enter your flight details into our calculator
  • Enter details of replacement flights (if any)
  • Enter details of fellow passengers
  • Leave the rest to us!
  • Short Distance

    Short Distance


    Up to 1500km

    (e.g. London - Edinburgh)

  • Medium Distance

    Medium Distance


    Up to 3500km

    (e.g. London - Athens)

  • Long Distance

    Long Distance


    From 3500km

    (e.g. London - Tokyo)



Don’t take any excuses! Vouchers for food or hotels don’t negate the airline’s responsibility to pay your compensation

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