Flybe - Flight Cancellation and Delay Compensation Options

Important information about Flybe
Flybe Patrol

Flybe Flight Delay Compensation 

EU Regulation 261 came into effect in 2004, allowing passengers to claim compensation if their flight was disrupted. Customers are allowed to claim for flights if their airline was EU-based, or if their flight departed from an EU country. As Flybe is an EU-based airline, all passengers are able to claim for compensation if they experienced a flight disruption

Flight Patrol are experts in claiming for delays, cancellations or if passengers were denied boarding due to overbooking. You could be entitled to up to €400 in compensation for a Flybe flight disruption.

Flybe Cancelled Flights Claims 

Airlines may have to cancel flights for several reasons. Some circumstances are unclaimable; while others may result in you being owed hundreds in compensation.

If the airline could have avoided the cancellation, such as technical difficulties, then they should pay their customers compensation for the inconvenience caused. Whether it was the airline’s fault or not, they must provide you with rerouting or a full refund.

Flybe Delayed Flights Claims

At some point in their lives, most individuals will have experienced a delay. Although, not everyone is aware that these can result in being owed up to €600 in compensation. Flybe passengers who have experienced a delay anywhere in the world might be able to claim compensation for a flight delay if it was three hours or over.

To be sure if you are owed compensation, it is best to consult with Flight Patrol as we know the law, and we can check if it was due to extraordinary circumstances. Unfortunately, if it is, you are unable to claim compensation as it outside of Flybe’s control.

Flybe Denied Boarding Claims

It is rare, but Flybe passengers could be denied boarding if the airline oversold the flight. This happens on occasion as not every passenger will turn up to a flight; but when they do, some individuals will be denied boarding.

If this happens with Flybe you could be owed up to €400 in compensation depending on the distance of the flight and delay between getting to your destination.

Flybe Missed Connection Claims 

If the first leg of your flight is disrupted (delayed or cancelled), it can cause you to miss your connecting flight. if this happens to you, it is Flybe’s responsibility to get to your final destination.

Furthermore, you could be eligible for flight compensation of up to €600, depending on the distance travelled and the length of your delay. It is always better to go through a claiming agency in this case, as missed connection claims can get confusing. Contact us at Flight Patrol.

If the missed connection is outside the EU, you can still claim as Flybe is an EU-based airline.

How to Claim Flybe Flight Delay Compensation 

Flybe has a policy that protects its customers. As it an EU-based airline, it must comply with the Regulation EC 261, meaning it must payout to customers if they have experienced certain flight disruptions that could have been prevented.

If the disruption was due to an extraordinary circumstance, such as adverse weather conditions, you will not be due compensation; alternatively, if you were notified of the delay 14 day before the departure date you are also not eligible.

If you need more advice on claiming with Flybe, visit their website.

How Much Can I Claim From Flybe

How much you can claim from Flybe depends on the distance travelled and the length of your delay. However, most of the flights with Flybe are classed as short-haul (under 1,500km) so the money awarded is under €600. Claim sum:

  • Up to €250 for flights 1,500km or less e.g. Manchester to Luxembourg

  • Up to €400 for flight between 1,500km and 3,500km e.g. Southampton to Vienna

You can check how much could be owed to you by providing us with your details; we will check on our database to calculate how much compensation Flybe owe you by seeing how much you were delayed and how much distance the flight travelled.

How Long do Flybe Take to Pay Compensation Claims

While Flybe handles their claims well and normally respond within 28 days, all airlines will try to make an excuse to not pay you your rightful compensation. By claiming through Flight Patrol, we will work to get you your owed money in a small time frame.

We know the law and know when it is on your side. We will not let any airline try and wiggle out of paying for the disruption- the money is yours.

2-hour Flybe delay 

If your Flybe delay is over 2 hours and the travel distance is less than 1,500km you are entitled to certain amenities. These include two phone calls, emails and faxes; additionally, you should be offered a reasonable amount of food and drink.

Unfortunately, you will not be able to claim cash compensation. The EU Regulation EC 261 only allows cash compensation if your flight is delayed for over three hours.

3-hour Flybe delay

If your flight was between 3 to 4 hours delay the travel distance is under 1,500km you are entitled to a compensation claim sum of €250. For distances over 1,500km, you could be entitled to up to €400.

Furthermore, you are entitled to the same care and assistance as a two-hour delay.

4-hour Flybe delay 

A passenger of a Flybe 4 hour delay should be entitled to care and assistance- two phone calls, emails or faxes and a reasonable amount of food and drink which can be provided in vouchers. Depending on the distance travelled, you also should be entitled to up to €400 in compensation.

If the delay is over 5 hours, you are entitled to opt-out of the flight and get a refund for your ticket.

Flybe Refund/Cancellation Policy 

If you want to get refunded for your ticket, you can follow this link, enter your surname and booking reference and click ‘Manage Booking’.

If Flybe were forced to cancel their booking with you then you are entitled to either rebook your flight or accept a refund. If the flight caused a delay of over 3 hours, it was Flybe’s fault and you were informed less than 14 days before departure, you could be entitled to a compensation claim of up to €400.

Flybe Flight Compensation in Bad Weather

Weather conditions can affect all means of transportation, including flights. If adverse weather conditions cause cancellations and delays on flights, Flybe customers will not be eligible for flight compensation.

However, if Flybe is unprepared for a bit of snow during winter then the courts should rule it as their fault, as it was their lack of preparation that caused the disruption. This is why it is beneficial going through Flight Patrol, we can argue to get you your flight compensation as we know the law and what is considered an extraordinary circumstance.

Flybe Flight Compensation for Technical Faults

After a large battle in court during 2014, it was ruled that technical difficulties are not classed as an extraordinary circumstance. But not everyone is aware of this so airlines will often try and cite this as a reason to avoid paying customers compensation for their flight disruption.

This is why it can be beneficial to consult us, as we are experts in airlines tricks to avoid paying compensation. We know the tricks airlines use to avoid paying compensation so we can help you as we know the law.

Flybe Flight Compensation for Strikes or Industrial Action

Strikes in the travel industry can have severe effects on passengers travels. There are many different types of strikes that can affect flights. Some of these you can claim for, for example, if Flybe had a strike which disrupted your flight, you can claim compensation for this.

However, if it is an external strike, for example, Air Traffic Control strike, passengers would not be eligible for a flight claim. If the flight is cancelled, you are entitled to either a rerouting or a refund.

Flybe Flight Compensation in Extraordinary Circumstances 

Airlines are renowned for trying to get as much money and paying for as little as possible. This works the same for claims. Flybe will often try and cite any extraordinary circumstances to avoid paying for your claim, even if it was avoidable and their fault.

Extraordinary circumstances can include natural disasters, acts of war, emergency landings, air traffic control etc. We know when the airline is messing you around and what is considered extraordinary. This is why people trust us to get their money and claim with us.

What to do if Flybe Offer Vouchers

As a general rule here at Flight Patrol, we encourage passengers to not accept vouchers offered by the airline. Flybe passengers who accept vouchers could be being paid for less than what is owed to them.

It is better to refuse and state that you will be going through Flight Patrol for compensation. We will fight for your flight compensation.

Flybe Flight Delay Letter Template

Sending a claim in is all well and good, but it is much better when you have an accompanying letter to provide evidence. It is best to include the following:

  • The nature of the complaint e.g. flight delay

  • Flight number, date, departure and arrival airport

  • Scheduled arrival time and actual arrival time

  • List of all passengers travelling with you

  • How much you wish to claim for including expenses food and drink

Going through a claiming agency like Flight Patrol is beneficial as we will do all the work for you.

What to do if Flybe Ignore a Compensation Claim 

Flybe should respond to all compensation claims within 28 days, however, it is not always the case. If this happens, you can go to the Civil Aviation Authority or issue court proceedings yourself. However, this can get costly and often individuals do not win as they do not understand the law and the regulations to win the case.

Here at Flight Patrol, we know exactly what to do and can issue court proceedings on your behalf. We have a 99% success rate so it is very likely that we can get your compensation if we think you have a valid claim.

Flybe Expenses Claim Form 

If Flybe’s flight disruption was over 2 hours, you can claim back for certain reasonable expenses, which is best done by keeping your receipts. If you are claiming for expenses through Flybe, if eligible, do your claim and expenses at the same time.

Alternatively, if you choose to claim with us at Flight Patrol we can complete our claim form and add any expenses for you.

These expenses are usually food and drink; also hotels and transport if the delay is overnight.

Flight Patrol

We are flight delay specialists and handle many cases against a wide number of airlines including FlyBe.  If you need help with any aspect of your claim then get in touch today and we’ll start the recovery of your compensation!

Backing up your claim

To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.

Ask the airline staff what you can claim for – both there and then and later on – and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.

You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation. 

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

How Flight Patrol can help

Claiming flight delay compensation from Flybe is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.

If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.

If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.

Your rights when delayed with Flybe

  • According to EU law up to €600 compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

Tips and Tricks when delayed with Flybe

  • Confirm the reason for the delay with the airline
  • Collect proof: photos, receipts of expenses, vouchers etc
  • Insist on your basic rights and services at the airport
  • Exchange contact information with other passengers

How to claim against Flybe

  • Enter your flight details into our calculator
  • Enter details of replacement flights (if any)
  • Enter details of fellow passengers
  • Leave the rest to us!
  • Short Distance

    Short Distance


    Up to 1500km

    (e.g. London - Edinburgh)

  • Medium Distance

    Medium Distance


    Up to 3500km

    (e.g. London - Athens)

  • Long Distance

    Long Distance


    From 3500km

    (e.g. London - Tokyo)



Don’t take any excuses! Vouchers for food or hotels don’t negate the airline’s responsibility to pay your compensation

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