Eurowings - Flight Cancellation and Delay Compensation Options
Important information about Eurowings Flight Cancellation
Ultimate Guide to Claiming Eurowings Flight Delay Compensation
This is the Flight Patrols guide on how to claim compensation for a disrupted flight with Eurowings. We will explain your legal rights under EU Regulation EC 261/2004 when you have a delayed or cancelled flight with the airline Eurowings.
Eurowings Cancelled Flights Claims
Airlines sometimes have to cancel flights; this could be due to circumstances within and outside of their control.
During the time of your cancellation, Eurowings have an obligation to either refund your ticket or provide an alternative flight at your earliest convenience. If the alternative flight would mean an overnight stay in the airport, they are required to provide free accommodation, vouchers for meals and/or refreshments and 2 phone calls/faxes/emails.
However, Eurowings will not always do as required.
If an airline does not provide you with the above-mentioned care then you are entitled to claim back a reimbursement of the expenses incurred alongside your compensation of up to €600 (given that the cancellation was due to a non extraordinary circumstance).
Eurowings Delayed Flights Claims
Very much like cancellations, Eurowings will sometimes have to delay flights, again this could be due to circumstances within and outside of their control.
During the inconvenience of your delay, Eurowings have a Right to Care as set out under the EU Regulation EU 261. This right to care depends on the duration of the delay and the distance of your flight.
In terms of compensation, delays in excess of 3 hours are treated the same as a cancellation, meaning that you can claim compensation of up to €600 if the airline is at fault.
Eurowings Denied Boarding Claims
Eurowings amongst many other airlines will sometimes have to deny you boarding. The reasons why a passenger could be denied boarding but only in the case of overbooking are you entitled to compensation.
If you are denied boarding due to something outside of the airline’s control, such as a medical condition or incorrect travel documentation, then you are not able to claim compensation. However, if you are denied boarding due to overbooking then you have the same rights as a passenger whose flight has been cancelled.
Many airlines will oversell their flights, meaning that they sell more tickets than seats as most flights will have passengers that do not turn up to board their flight. If all passengers turn up to boarding, this causes a major issue.
Usually, if a flight is overbooked Eurowings will call for a volunteer to surrender their seat – normally in exchange for travel vouchers or money. If you volunteer to surrender your seat then you are not entitled to compensation under EC 261 but can claim the ‘compensation’ originally offered in exchange for the surrender. If no-one volunteers to surrender their seat then a passenger(s) will be selected at random to be denied boarding.
If you have been denied boarding due to overbooking or are not sure of the reason, Flight Patrol can assist you with claiming back the compensation.
Eurowings Missed Connection Claims
A connection is where you have booked more than one flight to allow you to arrive at your final destination. Eurowings offer many connecting flights such as London Heathrow to Punta Cana via Dusseldorf.
If your first leg is delayed, no matter the duration, and this makes you miss your connecting flight, this is deemed as a missed connection. This also includes connections outside of the EU such as London Heathrow to Islamabad via Dubai. If your flight from London to Dubai is disrupted and you missed your connecting in Dubai (outside of the EU) you are still able to claim compensation given that you arrived at your final destination in excess of 3 hours and the delay was due to the fault of the airline.
How to claim Eurowings Flight Delay Compensation
Eurowings is an EU-based airline meaning that all of their flights are covered by the EU Regulation EC 261/2004. Passengers are able to claim directly with Eurowings however, airlines are known to ignore claims from individuals that may not have the knowledge or resources to commence legal action.
Companies like Flight Patrol are here to assist passengers and make the claiming process easy and we do all of this on your behalf. We offer a complete no win, no fee service which covers you for all legal action. If you claim has to go to Court, we cover the legal costs and in the unlikely event that we are not able to obtain any compensation for you, you do not pay a penny.
How much can I claim from Eurowings
The amount of compensation you are entitled to is dependant on the distance of your flight. For flights with a distance of less than 1,500km, you could be entitled to €250. Flights with a distance between 1,500km and 3,500km could entitle passengers to €400 and flights with a distance in excess of 3,500km can entitle passengers to up to €600.
Please see examples of Eurowings flights below:
- Manchester to Paris – €250
- Manchester to Timișoara – €400
- Manchester to Punta Cana – €600
If you are not sure of the distance of your flight, please use our Free Flight Checker which will advise whether you are eligible for compensation and if so, the amount that could be due.
How Long do Eurowings Take to Pay Compensation Claim
As previously mentioned, passengers are able to claim directly with Eurowings however, airlines are known to ignore claims from individuals that may not have the knowledge or resources to commence legal action.
As we have legal partners, the airline usually responds to our claims within 8-12 weeks. If the airline fails to respond with their position of liability then we can commence legal action on your behalf – if the airline fails to respond to the Court then default judgement can be requested and they will have to pay the compensation.
2-hour Eurowings Delay
We regret to inform you that you cannot claim cash compensation unless your flight is delayed in excess of 3 hours. If your flight is delayed in excess of 2 hours and the distance of your flight is less than 1,500km then Eurowings still have the duty of your care.
This means that you are entitled to two free of charge phone calls, emails and faxes and a voucher for a meal or refreshment.
3-hour Eurowings Delay
When your flight is delayed in excess of 3 hours you could be entitled to compensation; you can claim up to €400, subject on the distance. Also, you are entitled to two free phone calls, email or faxes and a voucher for a meal or refreshment.
4-hour Eurowings Delay
When your flight is delayed in excess of 4 hours you could be entitled to compensation of up to €600. Eurowings also have a duty of care which means that you are entitled to two free of charge phone calls, emails or faxes and a voucher for a meal or refreshment.
Eurowings Refund/Cancellation Policy
When you have opted for SMART, BST or BIZ class fare, you can cancel your flight up to 40 minutes before your flight departure. This will not cost you an extra penny and can be done online, by telephone or in person at the airport counter.
For more information visit the Eurowings website.
Eurowings Flight Compensation in Bad Weather
If your flight was delayed or cancelled due to bad weather conditions, then your claim may not be eligible for compensation as this is out of Eurowings control. However, weather conditions can only constitute an extraordinary circumstance if the condition is out of the ordinary. Eurowings, amongst many other airlines will use weather as an excuse to cover up other issues in which they are at fault. An example of this could be a little snowfall in December, this is not out of the ordinary and planning should have been put in place prior to the operation of the flight. However, if this aircraft then experienced a technical fault, they may use the snowfall as a defence to cover up the underlying issue.
Here at Flight Patrol, we have a database where we can search for all historical weather conditions to determine whether the conditions would be deemed extraordinary. We also have the resources to obtain evidence from the airline in these situations.
Eurowings Flight Compensation for Technical Faults
If your flight has been disrupted due to a technical fault, it is often that this is within the airline’s control. Technical faults are usually a consequence of poor maintenance on the airline’s behalf and this cannot constitute an extraordinary circumstance and can entitle passengers to up to €600 in compensation.
Eurowings, amongst other airlines, may try and cover their technical faults with situations which are deemed to be extraordinary. An example would be defending a claim on the grounds of Air Traffic Control Restrictions although the restriction was put in place due to aircraft not passing the relevant checks (due to the technical fault).
Here at Flight Patrol, we are able to understand and request the airline flight movement sheets to determine the true reason for your disruption.
Eurowings Flight Compensation for Strikes and Industrial Action
When it comes to strikes, Eurowings have different classifications of what is considered claimable and unclaimable. If you have faced a flight disruption with Eurowings due to strikes, contact us at Flight Patrol and we can investigate whether you are owed compensation.
Eurowings Flight Compensation in Extraordinary Circumstances
An extraordinary circumstance is a situation which is not inherent to the normal operation of an air carrier. Extraordinary circumstances are outside of the airlines of the airline’s control and mean the airline are not liable to settle compensation.
Example of extraordinary circumstances:
- Bird Strike
- Adverse Weather Conditions
- Security issues
Here at Flight Patrol, we are aware of which circumstances the airline is liable to settle compensation for and which they are not. Use our Free Flight Checker if you are unsure of whether you are eligible.
What to do if Eurowings Offer Vouchers
Eurowings may offer you travel vouchers for compensation under EC 261/2004. Usually, these vouchers are of a value lower than the monetary amount you are entitled to. You are well within your right to decline the vouchers and request monetary compensation. It is worth noting, if you do claim travel voucher this is deemed as a full and final settlement under the Regulation.
Eurowings Flight Delay Letter Template
When writing a letter to Eurowings, you need to be sure to include firstly, the reason that you are claiming compensation and your legal basis for the claim. For example, inform them that you are claiming for a flight that was delayed in excess of 3 hours under the relevant sections on the Regulation. You may also be required to provide proof of booking and Identification for Data Protection.
Here at Flight Patrol, we will draft and send all the legal documentation to the airline to increase your chances of a successful claim.
What to do if Eurowings Ignores a Compensation Claim
Under EU Regulation 261, no airline is required to respond to a claim within a certain timescale. Therefore, some airlines will choose to ignore your complaint, as individuals are not solely able to commence legal action. Eurowings are signed up to an Alternative Dispute Resolution scheme called SOP, you can submit a complaint to their Ombudsman Scheme if the airline fails to respond.
Here at Flight Patrol, we will commence all legal action on your behalf on a no-win, no-fee agreement and we will cover all Court fees in the case the claim is unsuccessful. Just provide your details on our online form and we will handle the rest.
Eurowings Expenses Claim Form
If the airline has not provided you with the requirements under their Right to Care (meal vouchers, two telephone calls, overnight accommodation and travel expenses etc) then you are able to claim these expenses back. You can find Eurowings expense form on their website.
While Eurowings is a big airline, we are able to get rightful compensation from them if you have a valid flight disruption. For more information, or if you feel like you would like to claim against Eurowings, contact us as we can help with your claiming needs.
Backing up your claim
To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.
Ask the airline staff what you can claim for – both there and then and later on – and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.
You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.
What you can claim at the airport
For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.
For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.
In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.
How Flight Patrol can help
Claiming flight delay compensation from Eurowings is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.
If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.
If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.
Your rights when delayed with Eurowings
- According to EU law up to €600 compensation
- Regardless of the ticket price
- Flights up to 6 years old
- When the flight was delayed at least 3 hours, cancelled or overbooked
Tips and Tricks when delayed with Eurowings
- Confirm the reason for the delay with the airline
- Collect proof: photos, receipts of expenses, vouchers etc
- Insist on your basic rights and services at the airport
- Exchange contact information with other passengers
How to claim against Eurowings
- Enter your flight details into our calculator
- Enter details of replacement flights (if any)
- Enter details of fellow passengers
- Leave the rest to us!
Up to 1500km
(e.g. London - Edinburgh)
Up to 3500km
(e.g. London - Athens)
(e.g. London - Tokyo)
Don’t take any excuses! Vouchers for food or hotels don’t negate the airline’s responsibility to pay your compensation