Emirates - Flight Cancellation and Delay Compensation Options
Important information about Emirates Flight Cancellation
Ultimate Guide to Claiming Emirates Flight Delay Compensation
Emirates first began operations in 1985 with only two aircraft which quickly grew and now holds over 265 aircraft in its fleet. Unfortunately, the award-winning airline occasionally faces a delay or cancellation; if you have experienced a flight disruption with Emirates and departed from the EU, you could be entitled to a compensation claim of up to €600.
Emirates Flight Delay Compensation
Emirates flights every now and then do face a delay. When this happens passengers could be owed compensation if their flight departed from the EU and the delay was three hours or more.
However, this is only true if the delay was the fault of Emirates. If it is not their fault and was unavoidable, it is considered an extraordinary circumstance and the airline will not owe passengers any compensation.
Emirates Cancelled Flights Claims
Passengers of Emirates who have experienced a cancellation may be owed hundreds in compensation. This would depend on several factors- if the flight departed from the EU, when you found out about the cancellation, when your alternative flight (if applicable) got to your destination.
If the cancellation was outside of the airline’s control, this is labelled an extraordinary circumstance so Emirates would not have to pay compensation. Whether or not you are entitled to compensation, Emirates must provide you with either a full refund or an alternative flight.
Emirates Delayed Flights Claims
Emirates is a state-owned airline from the United Arab Emirates, which is outside of the EU. This means that they would only be required to follow EU Regulation 261 when their flight departs from an EU country. As such, Emirates would only be liable to compensation if a flight faces a disruption in an EU country.
For example, if an Emirates flight departed from Dubai to London and was delayed for three hours, passengers would not be able to claim compensation. However, if it was delayed for three hours from London to Dubai and Emirates were at fault, passengers could claim against them for compensation.
Emirates Denied Boarding Claims
Airlines will often oversell their flights, as not every passenger will turn up to boarding. However, it is problematic when everyone does as some passengers will be denied boarding as there are simply not enough seats. If you optionally give up your seat, you are not entitled to any compensation apart from what is offered to you when you forgo your seat.
However, if the flight departed from the EU and you were provided with no other reason as to why you were denied boarding, it is their responsibility to arrange alternative travel arrangements. If the alternative travel arrangement causes a delay of over three hours, you should be entitled to a compensation claim.
Emirates Missed Connection Claims
A missed connection is when the first leg of your flight has been disrupted causing you to miss your following flight. In accordance with EU law, Emirates would have to provide you with alternative travel arrangements; additionally, you should be eligible for a compensation claim. This is as long as the flight departed from an EU country and you got to your final destination more than 3 hours later than expected.
If you would like help and advice on whether you are eligible for compensation from Emirates, Flight Patrol have the knowledge and ability to assist you.
How to claim Emirate Flight Delay Compensation
If you are wanting to claim against Emirates for a flight disruption, you will need to fill in the Delayed Flight Certificate which will be used as proof that you were on a disrupted flight. They will then check their database to see if they owe you compensation. The form includes personal and booking information so that can identify you as their passenger
It is within their policy that they respond to be submitting your Certificate within 2-3 weeks. However, this can often take longer during busy periods and Emirates will often try and dispute payment.
Claiming through us at Flight Patrol will most likely get you the compensation you deserve, as we have a 99% success rate. Furthermore, we work on a no win no fee basis, meaning you will never be out of pocket. Trust us to make the airline pay for their disruption.
How much can I claim from Emirates
Under EU Regulation 261, Emirates must provide you with cash compensation if their flight departed from the EU and experienced a delay of three hours or more that was not due to an extraordinary circumstance. How much that can be claimed will be based on the total flight distance:
- Up to €400 for Europe to Dubia flights under 3,500km e.g. Athens to Dubai
- Up to €600 for all other Emirates flights over 3,500km e.g. London to Dubai.
We have tools that can calculate exactly how much could be owed to you by Emirates, so contact us and we can provide you with a figure of how much is owed to you for your flight disruption.
How Long do Emirates Take to Pay Compensation Claim
After filing your delay/cancellation with Emirates, it is stated that they will normally get back to you within 2-3 weeks. However, Emirates may take longer to respond during busier periods and they can often try and delay their response time as they do not like to pay compensation and lose money.
Airlines will often use the excuse of an extraordinary circumstance (even when it wasn’t) to try and avoid paying. In these circumstances, we recommend claiming through an agency like Flight Patrol as we have the means to determine whether they are liable to pay compensation or not.
2-hour Emirates Delay
If you have been delayed for two hours with Emirates, you are not entitled to cash compensation. However, you should be given a certain level of care and assistance. This includes two free phone calls, emails or faxes. Additionally, you should be provided a voucher for food and drinks.
However, this is only true when you have departed from the EU and the flight length is under 1,500km. Unfortunately, all EU departing flights with Emirates are over 1,500km, so passengers will not be entitled to care and assistance for a 2 hour delay with Emirates.
3-hour Emirates Delay
If you experienced a delay between 3 to 4 hours with Emirates, you are entitled to the following care and compensation, but only if the flight departed from an EU-country:
- Two phone calls, emails or faxes (if flight distance was under 3,500km)
- Vouchers for food and drinks (if flight distance was under 3,500km)
- A compensation claim value of up to €400, subject to the distance.
4-hour Emirates Delay
The same care and assistance have to be provided if you experience a four-hour delay as you would when experiencing a 2-4 hour delay. Furthermore, the value of the compensation is increased to up to €600, but this will depend on how far you travelled, so for shorter distances you would be entitled to less.
However, this is only applicable if your flight departed from an EU country, as this is what is stated under the EU Regulation 261:2004.
Emirates Refund/Cancellation Policy
What is the airline’s refunds and cancellations policy – grab this from their Ts and Cs.
While some tickets are non-refundable, you can check if you can get refunded when cancelling your ticket by checking the fare conditions. Although, if you are able to get a refund, there may be a cancellation penalty which will be deducted from the refund.
When Emirates refunds you for the ticket, it would be placed back on to the credit or debit card used to purchase the ticket.
Emirates Flight Compensation in Bad Weather
Bad weather is a common occurrence. This is why it is expected for airlines to prepare for this, especially when they are forewarned. So circumstance, whereby the airline does not have to pay for compensation, can be quite tricky.
This is why we suggest claiming through Flight Patrol as we have the means to discover if the airline had a viable reason for the delay and it was actually due to an extraordinary circumstance. Emirates may state the delay was due to bad weather to cover up issues which are their fault. In this case, and you were departing from the EU, you are entitled to compensation.
Emirates Flight Compensation for Technical Faults
Technical faults are normally classed as extraordinary circumstances and usually a result of poor maintenance from the airline’s behalf. Technical faults that are deemed as extraordinary circumstances are manufacturing defects. This would result in the entire fleet of aircraft being grounded which would cause major disruptions for every airline.
If your flight with Emirates was disrupted due to a technical fault and was due to depart from the EU, you could be owed up to €600 in compensation. It is best to claim through a claiming agency like Flight Patrol as we know the regulations and whether you are entitled to compensation.
Emirates Flight Compensation for Strikes or Industrial Action
There are several different forms of strikes which can affect an airline’s ability to fly. These range from air traffic control, Emirates staff, airport staff etc. It depends on the type of strike that will determine your eligibility to claim compensation.
If the airline could have controlled the strike, for example, Emirate flight crew strike, and you were disrupted for a minimum of three hours when departing from an EU country, you are eligible for a compensation claim. However, if it was to do with the airport, Emirates could do nothing to prevent the strike nor the flight disruption.
Emirates Flight Compensation in Extraordinary Circumstances
The reason for flight disruption varies, making it hard to determine whether it is considered an extraordinary circumstance and if the airline is liable for compensation. Example of extraordinary circumstances:
- Act or terrorism
- Security risks
- Medical emergency landing
- Bird strikes
If you are able to prove that the circumstance was not extraordinary, Emirates could have prevented the disruption you should be able to claim compensation which is what we are good for. Although, compensation can only be gained from Emirates if the flight departed from an EU country as they only have to follow the EU Regulation 261 when the flight departs from the EU.
What to do if Emirates Offer Vouchers
Emirates may offer you vouchers as a way of compensating you for their flight disruption. If you are flying from outside of the EU we urge you to accept these, as you have no legal basis for any other compensation.
However, if you are flying from an EU country and experienced a flight disruption of at least three hours that was Emirates’ fault, you may be eligible for more compensation than the value of the vouchers. If you are unsure on whether to accept, call us 0333 996 1234 and we can provide guidance on whether it may be more worthwhile claiming through a claiming agency like Flight Patrol to get you more compensation.
Emirates Flight Delay Letter Template
If you are wanting to get compensation from Emirates, it is best to also have an accompanying letter that will back up your claim with evidence and may even increase their response time. You should include why you are claiming (missed connection), your flight information (flight number, airports), arrival times (schedules and actual), list of all passengers travelling with you and how much you wish to be compensated including expenses if eligible.
What to do if Emirates Ignore a Compensation Claim
Unfortunately, airlines do not have a specific amount of time to respond to claims so will often ignore your claim. If this happens do not fret; contact Flight Patrol for advice on what you can do next and whether we can help you with your claim.
Our Flight Patrol team are experts in dealing with airlines and can offer you advice for your individual case and what you can do next.
Emirates Expenses Claim Form
If you have read the above about care and assistance, and believe you are owed money for this because of a flight disruption, you can request this online on Emirates’ claim form.
The expenses include a reasonable amount of food and drink, two phone calls, email or faxes and hotel accommodation and transportation to and from the airport if an overnight stay was necessary. Keeping your receipts for these purchases is the best way to ensure you will be compensated back for these expenses. However, you will only be compensated for these expenses if the flight departed from the EU.
Our expert team at Flight Patrol and here to help and advise you when you have experienced a flight disruption. We know the regulations and the EU law and can make it work for you. If your airline has needlessly caused you a delay, make them pay.
Backing up your claim
To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.
Ask the airline staff what you can claim for – both there and then and later on – and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.
You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.
What you can claim at the airport
For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.
For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.
In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.
How Flight Patrol can help
Claiming flight delay compensation from Emirates is easier when you know how. Our experience means we can secure what passengers are entitled to, with a minimum amount of fuss. We will claim on your behalf, we have an experienced team of claims experts and we will secure your compensation without causing you any stress or hassle.
If you claim yourself, you could find that it takes a lot of time. You may even struggle to get anywhere, simply because you have little experience in dealing with such claims. The process could therefore be stressful and energy-sapping, as well as time-consuming, and you may need to do a lot of research to make any headway at all. Your chances of success will sadly be limited by the fact that you are not familiar with this process. Passengers complain that the process takes up time, requires experience, is stressful and has a low chance of success.
If we claim on your behalf, we can reach a conclusion professionally, simply and swiftly. We can offer a highly experienced team, a stress-free experience and, most importantly, a high chance of success with your claim.
Your rights when delayed with Emirates
- According to EU law up to €600 compensation
- Regardless of the ticket price
- Flights up to 6 years old
- When the flight was delayed at least 3 hours, cancelled or overbooked
Tips and Tricks when delayed with Emirates
- Confirm the reason for the delay with the airline
- Collect proof: photos, receipts of expenses, vouchers etc
- Insist on your basic rights and services at the airport
- Exchange contact information with other passengers
How to claim against Emirates
- Enter your flight details into our calculator
- Enter details of replacement flights (if any)
- Enter details of fellow passengers
- Leave the rest to us!
Up to 1500km
(e.g. London - Edinburgh)
Up to 3500km
(e.g. London - Athens)
(e.g. London - Tokyo)
Don’t take any excuses! Vouchers for food or hotels don’t negate the airline’s responsibility to pay your compensation