British Airways - Flight Cancellations

Important information about British Airways

British Airways / BA Flight Delay Compensation 

The flag carrier for the United Kingdom, British Airways has been faced with many flights disruptions in the last couple of years. With so many daily flights, it is not surprising that BA owes so much in compensation.

As British Airways is an EU airline, all flight delays exceeding 3 hours are eligible, no matter where you are flying from. How much you are entitled to is dependent on the distance you travelled. The longer flights will gain you more compensation.

British Airways / BA Cancelled Flights Claims 

Unfortunately, British Airways have cancelled many flights over the years for a variety of reasons. But not everyone knows that some of these flights are claimable.

You could claim for flights if the cancellation is their fault, such as the infamous technical faults BA experience. However, if the airline has to cancel the flight because of an extraordinary circumstance, such as security risks, they do not owe passengers compensation.

If any of their flights are cancelled, whether it is BA’s fault or not, they must offer a refund or rerouting.

British Airways / BA Delayed Flights Claims 

Many airlines have delayed flights for multiple reasons; the trick is to know whether you can claim compensation for the delay.  British Airways passengers can claim compensation for flights delayed three hours or over and if it was the airline’s fault.

If it was not their fault, this is classed as an extraordinary circumstance. The compensation value depends on the distance travelled and the length of the delay. The maximum that could be awarded is up to €600.

British Airways / BA Denied Boarding Claims 

British Airways passengers could be denied boarding if their flight has been oversold. In this situation, it is BA’s responsibility to provide an alternative flight and cover reasonable expenses during the disruption.

Passengers could be awarded up to €600 in compensation depending on the length of the delay and distance travelled.

It is important to note that you can only be awarded compensation if the delay exceeds 3 hours and you did not optionally forgo your travels.

British Airways / BA Missed Connection Claims 

A missed connection is when one leg of your journey was delayed/cancelled and causes you to miss a connecting flight. British Airways lawfully have to ensure you get to your final destination. However, if you have to make your own travel arrangements, keep your receipts as you can claim these back (within reason).

If this happens to you, contact Flight Patrol immediately as we can explain all of your rights. We can also fight for compensation for the missed connection as you could be owed up to €600 if the delay to get to the final destination is over 4 hours.

It does not matter if the connection is outside of the EU, as British Airways is an EU-based airline.

How to Claim British Airways / BA Flight Delay Compensation 

British Airways is an EU airline, meaning that all flights departing from inside the EU or outside are protected by the EU Regulation 261- you can claim compensation for long delays and cancellations.

Claiming against British Airways can get complicated, it requires lots of information and certain official documentation. If you claim through us at Flight Patrol, we can handle all of this for you.

We can also claim for expenses that you incurred during the delay. It is important to keep receipts for reasonable costs such as consumed food, drink, transportation and hotel if an overnight stay was necessary and not provided by BA.

If you would prefer to do this on your own, follow this link.

How much can I claim from British Airways / BA 

What you are entitled to because of your British Airways flight disruption depends on the distance travelled and the length of the delay:

  • Up to €250 for flights of 1,500km or less, e.g. London to Copenhagen.

  • Up to €400 for Europe to Europe flights of more than 1,500km e.g. London to Tallinn or all other flights between 1,500 and 3,500km e.g. London to Libya.

  • Up to €600 for all other British Airways flights e.g. London to Ottawa.

To check how much could be paid to you for your flight claim, check with us at Flight Patrol; we can work out how much you are entitled to because of your disruption with British Airways.

How long do British Airways / BA Take to Pay Compensation Claim 

Airlines should respond to all claims within 28 days, although it could take longer during busier periods. British Airways is the second-largest airline in the UK so claims can often get overlooked.

If this happens to you, the easiest thing you can do is contact us at Flight Patrol. We can review your cases and claim on behalf. If we do not get a response we will issue court proceedings at no cost to you.

If you attempted to take the airline to court as an individual you can incur lots of costs. Also, without the knowledge of EU law, it is likely that you will lose the case and not be awarded any compensation.

2-hour British Airways / BA delay 

British Airways passengers who have faced a delay of two hours are unable to claim cash compensation; you are only eligible for this when the delayed three hours or more delayed.

Although you are entitled to certain stuff if the flight was under 1,500 km. This includes two phone calls, emails and faxes and a reasonable amount of food. This could be offered in restaurant vouchers.

3-hour British Airways / BA delay

A three-hour delay will offer you the same care and assistance as a two-hour delay, such as food, if your flight distance is under 3,500km.

Also, you can claim compensation. For flights under 1,500km, the maximum compensation awarded is €250. If it was over 1,500km you could be eligible for €400 in compensation.

4-hour British Airways / BA delay

If your flight with British Airways has been delayed you should be given compensation and assistance. The assistance includes two emails, faxes or phone calls and food and drink (can be provided in vouchers).

In terms of cash compensation, the amount due is dependent on the distance travelled. If you travelled under 3,500km, the maximum owed is  €400. A claimant whose flight distance was over 3,500km are eligible for up to €600 in compensation.

British Airways / BA Refund/Cancellation Policy

You are entitled to a refund if your flight is delayed for 5 hours or more (and you choose not to have the flight anymore) or if BA cancelled your flight. For refunds and cancellations, you can go to Manage My Booking to cancel your flight and request a refund, if applicable.

However, if you cannot find your booking reference, it is best to follow this link.

British Airways / BA flight Compensation Weather 

If your flight has been disrupted because of the weather conditions you could be eligible for compensation. Many airlines will often cite weather conditions as the reasons for the disrupted flight. However, if BA are unprepared for weather and other flights are taking off, then this is not classed as a genuine extraordinary circumstance.

Weather is classed as an extraordinary circumstance if it is adverse and unexpected weather or a natural disaster. It is best to check with Flight Patrol if your flight is claimable.

British Airways / BA flight Compensation Technical Fault

British Airways is quite well known for their technical difficulties. They have had many faults resulting in hundreds of flights being delayed or cancelled.

If this has happened to you, you are eligible to claim compensation from it. Contact Flight Patrol so that we can make sure that your flight was affected because of technical fault and we can get you the compensation you deserve.

British Airways / BA Flight Compensation for Strikes or Industrial Action

If you British Airways flight disruption was due to a strike, you could be eligible for compensation. However, only if it is an internal strike amongst British Airways crew.

You will not be eligible if the disruption was due to a strike of airport staff, as this is no fault of the airline. However, the airline may quote a strike being an extraordinary circumstance when it was not which is why it is best to claim with us at Flight Patrol.

We are aware of all strikes by airline, so we can inform you whether you are eligible to claim compensation against British Airways.

British Airways / BA flight Compensation in Extraordinary Circumstances

Airlines will often cite ‘extraordinary circumstances’ and British Airways is no different. They will use this as a way of avoiding paying compensation to passengers, as EU Regulation 261 declares airline do not have to pay if the disruption was not their fault.

If you claim with Flight Patrol, we know what is and what is not classed as an extraordinary circumstance. This means we will not allow you to be fooled if BA state the disruption was due to an extraordinary circumstance.

British Airways / BA Flight Compensation Vouchers

British Airways may offer you vouchers as a way to compensate you for your delay. However, we recommend that you politely declines compensation vouchers (food and drink vouchers are different). This is because the vouchers offered are normally significantly less than the claim is worth.

The best thing to do is to contact us at Flight Patrol and we will see if you have a valid claim. From there, we can pursue your compensation claim to make sure you get what is owed to you.

British Airways / BA Flight Delay Letter Template

A letter to British Airways, as well as filling in their claim form, is the best way to get a quicker response and back up your claim. Information to include:

  • Flight number, date, departure and arrival airport

  • Scheduled arrival time and actual arrival time

  • List of all passengers travelling with you

  • How much you wish to claim for including expenses. food and drink

  • What the complaint is e.g. flight delay

However, if you claim with Flight Patrol, we will ensure a response, or we take them to court. We make the process easier and will handle all interactions with British Airways. You can sit back and relax.

What to do if British Airways / BA Ignore a Compensation Claim

Airlines as big as British Airways can often take a long time to respond to claims, despite airlines having only 28 days to respond.

If BA are ignoring your claim, you could take it to court. However, this can get costly and without in-depth knowledge of EU Regulation 261, it is likely you will not win. Alternatively, you can claim with Flight Patrol, as we know the courts and argument airlines use so are more likely to succeed at court. In fact, we have a 99% success rate.

British Airways / BA expenses Claim Form

If British Airways passengers incurred any charges during their disruption, these can be claimed back, depending on the length of the delay and distance travelled. This can be for food, drink, hotels if an overnight stay was needed during the delay and transportation between the hotel and airport. You can claim by following this link.

Alternatively, contact us and we can do it all for you. We can argue for your expenses and get your money back. Don’t suffer for their delay.

Backing up your claim

To give your claim the best chance of success, check with the airline regarding exactly what caused the delay. Collect any evidence you can, such as flight documents, photos and receipts, keep any paperwork given to you by the airline. A successful outcome can depend heavily on evidence – particularly if the flight took place (or didn’t, as the case may have been) a few years back.

Ask the airline staff what you can claim for – both there and then and later on – and make a note of any details you’re given, plus staff names, times and dates. If you can, take contact details of the airline’s other passengers in the same situation.

You may be able to claim as much as €600. This varies according to the distance you flew, or should have flown, with different rates applying to short, medium and long haul flights, as follows.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

What you can claim at the airport

For short haul flights, you can claim from 2 hours’ delay or more. The airline should cover the cost of food and drinks, and of 2 phone calls, emails or faxes. For medium haul flights, the  delay time from which you can claim increases to 3 hours, and then 4 hours for long haul flights.

For longer delays of 5 hours plus, you have a right to refuse to board a flight that is delayed by over 5 hours, in which case the airline must refund you or offer alternative transportation.

In the case of a flight being delayed until the next day, the airline must provide overnight accommodation, as well as transfers to and from the airport. Make sure you get any promised services put down in writing and keep a copy. Sometimes, it is not always possible for the airline to provide all of their passengers accommodation in the case of a widespread disruption. If you find yourself paying for your own accommodation, keep all of your receipts and this should be reimbursed by the airline.

Your rights when delayed with British Airways

  • According to EU law up to €600 compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

Tips and Tricks when delayed with British Airways

  • Confirm the reason for the delay with the airline
  • Collect proof: photos, receipts of expenses, vouchers etc
  • Insist on your basic rights and services at the airport
  • Exchange contact information with other passengers

How to claim against British Airways

  • Enter your flight details into our calculator
  • Enter details of replacement flights (if any)
  • Enter details of fellow passengers
  • Leave the rest to us!
  • Short Distance

    Short Distance

    €250

    Up to 1500km

    (e.g. London - Edinburgh)

  • Medium Distance

    Medium Distance

    €400

    Up to 3500km

    (e.g. London - Athens)

  • Long Distance

    Long Distance

    €600

    From 3500km

    (e.g. London - Tokyo)

Important

Important:

Don’t take any excuses! Vouchers for food or hotels don’t negate the airline’s responsibility to pay your compensation

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